Accelerate Your Customer-Centric Journey: Four Best Practices

White Paper from RightNow Technologies

It's never been more important to create and sustain mutually valuable customer relationships. In this guide to Customer-Centric Business Management (CBM), learn four best practices to deliver total customer value and drive genuine loyalty for competitive differentiation and profitable growth.

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Research Library Featured Content

TitleTypeFrom
National Benchmarking: Pulse of America ReportResearch ReportAllegiance, Inc.
Engagement: Winning the Battle for Customer and Employee Hearts & MindsWhite PaperAllegiance, Inc.
Retaining Customers in Tough Economic TimesWhite PaperAllegiance, Inc.
Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of CrisisWhite PaperSAP
Performance Secrets of Winning CompaniesOn-Demand WebcastSuccessFactors
Raising the Bar on Performance Management- Best Practices to Optimize Performance Reviews and Goal ManagementWhite PaperSuccessFactors
5 Strategies for Building World Class Sales OrganizationsOn-Demand WebcastLandslide Technologies, Inc.
CFO Research on Growth Strategies: Benefits of Finance TransformationWhite PaperConcur
Customer Service Meets Social Media: Best Practices for EngagementWhite PaperRightNow Technologies
Forrester on Cloud-Based (SaaS) Collaboration ServicesOn-Demand WebcastSalesforce.com

  • September 17, 2009
    Voice of Customer: Listen, Act and Improve Customer Engagement
    Listening to the "voice of customers" is at the heart of every customer-centric business. Learn how advanced Enterprise Feedback Management (EFM) systems can help you collect, analyze and report on customer feedback, to help you build a more loyal and engaged customer base.
    Sponsored by: Confirmit, Mindshare, PeopleMetrics
  • October 1, 2009
    Social CRM: Harnessing the Power of Social Media and CRM Systems
    Two-thirds of the world's Internet users visit social media sites. Now enterprises are rapidly adopting social computing, too. See how "Social CRM" solutions harness the collaborative power of social media with CRM processes, to enhance customer experiences and improve operational effectiveness.
    Sponsored by: Helpstream, Lithium, SAP

View all upcoming and archived Showcase webinars »

MarketPlace

Gartner Customer Relationship Management Summit

[Sept. 14-16, Scottsdale, AZ] In 3 days and 50+ sessions you’ll learn how to innovate and improve CRM across the enterprise, do more CRM for less, and create long-term customer value. Our role-based agenda matches conference content to key organizational roles and project-specific needs. Save $200 when you register with priority code CRMCT.

Global Customer Experience Management Certification Program

[Sept. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Business Analytics Summit

[Nov. 12-13, San Jose, CA] The Business Analytics Summit is a must for anyone involved in the Business Analytics space or considering purchasing business analytics software. It’s a great opportunity to get to meet the companies and individuals who have been working in this industry for many years.

Social Media Tools Week

[Nov. 16-21, All Online] A whole week packed with the newest and most compelling Social Media tools from around the world, key note presentations and career development sessions. Probably the most important Social Media Event of the year.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

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