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September 17, 2009

Voice of Customer: Listen, Act and Improve Customer Engagement

Listening to the "voice of customers" is at the heart of every customer-centric business. Learn how advanced Enterprise Feedback Management (EFM) systems can help you collect, analyze and report on customer feedback, to help you build a more loyal and engaged customer base.
Sponsored by: Confirmit, Mindshare, PeopleMetrics
October 1, 2009

Social CRM: Harnessing the Power of Social Media and CRM Systems

Two-thirds of the world's Internet users visit social media sites. Now enterprises are rapidly adopting social computing, too. See how "Social CRM" solutions harness the collaborative power of social media with CRM processes, to enhance customer experiences and improve operational effectiveness.
Sponsored by: Helpstream, Lithium, SAP

MarketPlace

Gartner Customer Relationship Management Summit

[Sept. 14-16, Scottsdale, AZ] In 3 days and 50+ sessions you’ll learn how to innovate and improve CRM across the enterprise, do more CRM for less, and create long-term customer value. Our role-based agenda matches conference content to key organizational roles and project-specific needs. Save $200 when you register with priority code CRMCT.

Global Customer Experience Management Certification Program

[Sept. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Business Analytics Summit

[Nov. 12-13, San Jose, CA] The Business Analytics Summit is a must for anyone involved in the Business Analytics space or considering purchasing business analytics software. It’s a great opportunity to get to meet the companies and individuals who have been working in this industry for many years.

Social Media Tools Week

[Nov. 16-21, All Online] A whole week packed with the newest and most compelling Social Media tools from around the world, key note presentations and career development sessions. Probably the most important Social Media Event of the year.