Dec. 26, 2009

Zappos Want to Make You Happy! Here's How!

john_todor

Zappos Want to Make You Happy! Here's How!

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Posted by John Todor on Dec 26, 2009

A little fun and a lot of serious business ideas from Zappos.

First, they got from zero to $1 Billion in shoes sales in less than 10 years and it is all online. And, they are still growing.

Watch their sales happen on this map:

http://www.zappos.com/map/

How do they make it happen, for one, their core values:

  • Deliver “wow” through service.
  • Embrace and drive change.
  • Create fun and a little weirdness.
  • Be adventurous, creative and open-minded.
  • Pursue growth and learning.
  • Build open and honest relationships with communication.
  • Build a positive team and family spirit.
  • Do more with less.
  • Be passionate and determined.
  • Be humble.

Want to learn more, check out this interview with Zappos CEO Tony Hsieh:

http://tinyurl.com/cgxfme

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John Todor
John I. Todor, Ph.D., is the managing partner of The Whetstone Edge, LLC, a customer-centric consulting firm that helps clients build customer equity by engaging customers online via social media and delivering compelling offline customer experiences. He is the author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business.
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